Break Management & Workflow

Data on This Page

A unified queue of 5 open cases (BR-4471 through BR-4509) pulled from every reconciliation module — Cash & Nostro, Securities, Trade Matching, Intercompany — each showing owner, age in days, SLA state (on track / at risk / breached), root cause and an AI-suggested resolution.

What This Agent Does

Collects every break raised by the individual matching engines into one case-management layer, assigns an owner, tracks SLA age, diagnoses a likely root cause and drafts a suggested fix. Analysts can accept the suggestion with one click (Apply) or escalate cases the agent judges too risky to auto-resolve — the cross-module workflow tier that TLM and Duco sell as their case-management/workflow module.

Worked Examples

• BR-4502: Intercompany US/UK FX revaluation, 6 days open and SLA breached, root cause "stale FX rate applied" — suggestion is to re-run the revaluation using the EOD WM/Reuters rate.
• BR-4490: Unassigned, at-risk IRS 5Y EUR trade vs Deutsche Bank — since the 0.5bps discrepancy exceeds tolerance, the agent escalates to counterparty ops rather than auto-resolving.
• BR-4509: EUR nostro unmatched receipt owned by S. Ahmed, opened today, root cause "missing GL posting" — a fully automatable suggestion (auto-post suspense entry, notify GL team) since no external counterparty input is needed.